Return & Refund Policy

We want you to be 100% satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

Return Eligibility

Due to the custom nature and intimate use of dakimakura pillow covers, we generally do not accept returns or exchanges unless the item you received is:

• Incorrect (wrong design, size, or fabric)
• Defective or damaged upon arrival

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Reported to us within 7 days of delivery

How to Request a Return

If your item is incorrect or defective, please contact us at [email protected] with the following information:

1. Order number
2. Description of the issue
3. Clear photos showing the problem

Our team will review your request and provide return instructions if eligible.
Please do not return any items without prior approval.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and applied to your original method of payment within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to our error.

Lost or Delayed Packages

We are not responsible for delays caused by the postal service or customs.
However, if your package is lost in transit, we will assist you in filing a claim or offer a solution depending on the situation.

Non-Returnable Items

The following items are non-returnable:

• Custom-made or personalized pillow covers
• Clearance or final sale items
• Used or washed products

Contact Us

If you have questions about your order, refund eligibility, or anything else, feel free to contact our support team at [email protected]. We are here to help!